Back to site
Legal

Privacy Policy

Effective date: April 12, 2026  ·  Last updated: April 12, 2026

01 Introduction

StreamSynq ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard information when you use our website and automation platform.

By using StreamSynq, you consent to the data practices described in this policy. If you do not agree, please do not use our services.

02 Information We Collect

We collect information in the following ways:

Information you provide directly:

  • Name, business name, phone number, and email address when you sign up
  • Billing and payment information (processed securely via our payment processor)
  • Customer contact lists and data you upload or import into the platform
  • Messages and communications you send through our support channels

Information collected automatically:

  • IP address, browser type, and device information
  • Pages visited, time spent, and interactions with our website
  • Cookies and similar tracking technologies (see Section 9)
  • Platform usage data including automation performance metrics

03 How We Use Your Information

We use the information we collect to:

  • Deliver, maintain, and improve our automation services
  • Process payments and manage your subscription
  • Set up and configure your automations on your behalf
  • Send you service updates, billing notices, and support communications
  • Provide monthly strategy check-ins and performance reporting
  • Comply with legal obligations and enforce our Terms of Service
  • Analyze usage patterns to improve platform performance and features

We do not sell your personal information to third parties for their own marketing purposes.

04 SMS & Email Communications

StreamSynq sends automated SMS and email messages on your behalf to your customers as part of the service you have purchased. These messages are sent using contact information you provide to us.

Your Responsibility: You are responsible for ensuring you have obtained proper consent from your customers to receive automated SMS and email messages, in compliance with applicable laws including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.

StreamSynq may also send you transactional and service-related messages to the contact information associated with your account. You may opt out of non-essential communications by contacting us at contact@streamsynq.io.

05 Data Sharing & Third Parties

We may share your information with trusted third parties only as necessary to operate our services:

  • Payment processors — to securely handle billing and transactions
  • SMS and email delivery providers — to send automated messages on your behalf
  • Analytics tools — to understand usage and improve our platform
  • Legal authorities — when required by law, court order, or to protect our legal rights

All third-party service providers are contractually required to protect your data and use it only for the purposes for which it was shared.

06 Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. If you cancel your subscription, we will retain your data for up to 90 days before deletion, unless a longer retention period is required by law.

You may request earlier deletion of your data by contacting us at contact@streamsynq.io. Note that we may retain certain information as required for legal, billing, or dispute resolution purposes.

07 Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (TLS/HTTPS), access controls, and secure infrastructure. However, no method of transmission over the Internet is 100% secure.

You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately at contact@streamsynq.io if you suspect unauthorized access to your account.

08 Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access the personal data we hold about you
  • The right to correct inaccurate or incomplete data
  • The right to request deletion of your data ("right to be forgotten")
  • The right to object to or restrict certain processing of your data
  • The right to data portability

To exercise any of these rights, contact us at contact@streamsynq.io. We will respond to all requests within 30 days.

09 Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience, analyze traffic, and understand how visitors interact with our site. Cookies are small text files stored on your device.

We use:

  • Essential cookies — required for the website to function properly
  • Analytics cookies — to understand usage patterns and improve our site

You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionality of the site.

10 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a prominent notice on our website. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

Your continued use of StreamSynq after changes are posted constitutes your acceptance of the revised policy.

11 Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

StreamSynq
contact@streamsynq.io
www.streamsynq.io